Session Recording

Overview

Session Recording lets you view a user's journey through the onboarding flow. To enable it, update the workflow and client configuration.

Who is this for: SA/IE Teams, Support Teams When to use: When a client wants to see Session Recordings for their applications

Prerequisites

• Get the appId for which session recording needs to be enabled

Setting Up

Enabling for HV users only

1. On the Workflow Builder, use the "Enable Session Recording" toggle on the side panel for the 'Start' block:

   

2. Alternatively, add enableSessionRecording: true inside the web object under properties in the workflow config JSON.

This enables recording only for internal users — anyone within the HV client account with a HyperVerge email.

Enabling for clients

1. Get the appId for which you need to enable session recording
2. Raise a request in #platform-request-channel and wait for approval
   • Description: "Enable Session Recording for <appID>" and tag relevant SA members
3. Once approved, recordings appear after 15 minutes

The Recordings Tab

• Recordings are on the 'Recordings' tab in the 'Application View' on HVOne dashboard
• Sessions are listed in ascending order, with the latest session shown by default

Controls:

• Space bar — pause/play
• Speed controls — 1x, 2x, 4x, 8x
• "Skip inactive" toggle — automatically skip sections with no activity
• Navigation arrows move between sessions (blue dot indicates hidden sessions)

Limitations:

• Session recording is not available for WebView and mobile SDK capture modules
• For WebView: overlay shows "User in WebView" / "We are unable to capture interactions on WebView"
• If recording is unavailable: overlay shows "Recording Unavailable"

FAQs

Q: Where can I see recordings in the dashboard? A: Under the 'Recordings tab' on the Applications tab of HVOne dashboard.

Q: How long for client config changes to take effect? A: 15 minutes.

Q: Where are recordings stored? Is PII safe? A: Recordings are stored on S3 like all API results. All data security guardrails for PII storage apply.